You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We do not refund unless the item is faulty, and is sent back to us within 14 days of purchase. We will refund the item when we receive it back. Buyer must pay the return postage. We do not refund custom order's Custom order's must be paid for in full before work starts on an item. Buyers have 2 days (before work starts on the item) to cancel in time for a full refund.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.