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Buying from me
All of our pieces are individually designed and hand-crafted, using traditional jewellery making techniques. We are proud to offer a range of jewellery, which combines nature and tradition to create beautiful pieces.
When you buy from us, you'll have something special; no other piece will ever be exactly the same due to the handmade nature of each item.
We are also able to make bespoke items, please contact us for a quote.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Please double-check all the details before proceeding to check out. If, however, you find a mistake in the address or need to cancel the order due to other reasons, you can do so only before your piece is sent to work, which is usually about 3 hours after you place the order. Please contact me at fredswinson@southwaysilver.co.uk as fast as possible, and I will confirm whether your order can be changed or cancelled.
If your order is personalised and made specifically for you, I currently do not accept returns and exchanges unless it is found to be damaged or faulty.
Earrings can not be returned for hygiene reasons unless found to be faulty.
If you received damaged or faulty jewellery pieces, please email me with a picture to fredswinson@southwaysilver.co.uk within 3 working days to arrange a repair, replacement, or refund (full or partial).
Please note that when returning an item, the parcel is your responsibility until it reaches me. It is recommended that you send it suitably packaged via a safe, trackable service to insure it against loss or damage in transit.
Your refund can only be issued once I receive the returned goods. It will be credited to the original purchaser’s card or account. I will issue your refund within 48 hours of receipt (exceptions may apply). It may take up to 7 working days for your payment card company to credit your card.
The above does not affect your statutory rights.
Read the Folksy Returns Policy.
