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Buying from me
Customer order's can take up to two weeks to be shipped. This is dependant on whether I need to order stock in etc. I will always keep you up to date with your order if there is a delay
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We do not refund unless the item is faulty, and is sent back to us within 14 days of purchase. We will refund the item when we receive it back. Buyer must pay the return postage. We do not refund custom order's Custom order's must be paid for in full before work starts on an item. Buyers have 2 days (before work starts on the item) to cancel in time for a full refund.
Read the Folksy Returns Policy.
